Within 2 hours
Typical reply time for room, dining and general enquiries during our normal working hours.
1 working day
How long an events or conference enquiry usually takes, since our lead reviews each brief personally.
Right now, if urgent
The front desk is staffed around the clock, so a phone call is always the fastest way to reach us.
No bindings yet
This message is only an enquiry. No deposit has been charged and no rate is confirmed until we speak.
From here, three small steps
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We read your message properly
Someone from reservations, events or the front desk reads your enquiry based on what you told us, not a shared inbox. No first-response templates.
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You get a straight answer
We reply with availability, a fixed rate where we can give one, and anything else you need, including honest advice if we are not the right fit for your plans.
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We confirm together
If you like what you hear, we take a one-night deposit to hold the room or the date and send a written confirmation you can save or share with your team.
"More often than not, the questions people ask in that first email tell us what sort of stay they actually want. We try to answer the question behind the question, not just the one on the page."
Meredith Tan · General Manager
Need to reach us faster?
- +61 3 8492 7165
- kenarim@gmail.com
- 171 Collins Street, Melbourne VIC 3000, Australia
Have a look at what we do
If you are still comparing options or figuring out which room or event space fits, these pages will usually answer the rest for you.
Harbour Penthouse Suites
Six upper-floor penthouses with private terraces, dedicated butlers and views straight down Collins Street to the bay.
View the Suites
Collins Boardroom & Event Spaces
A fourteen-seat boardroom, a 180-inch projection wall and a flexible event floor, with a technical producer on every booking.
View Event SpacesTwo reads worth your time
A Local's Guide to an Autumn Weekend in Melbourne
Where our staff go when the tourists leave. Arcades, autumn menus, garden walks and a pier at sunset.
Read Article
What Actually Matters When Hosting a Small Conference in Melbourne
Why acoustics beat marble, and why a good technical producer will save your event more often than a nice lobby ever will.
Read ArticleKeep browsing while you wait
You can look at our full rate card, read more about the hotel, or simply leave it with us. Either way, we will be in touch shortly.