Who we are and what this policy covers
Kenarim operates a hotel and event venue at 171 Collins Street, Melbourne VIC 3000, Australia. This Privacy Policy explains how we handle personal information that we collect through our website at kenarim.com, our booking systems, our front desk, our events team and any other point of contact with our business.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where we serve guests from the European Economic Area, we also apply the standards of the General Data Protection Regulation (GDPR) to their personal data.
If you have any question about this policy, contact us using the phone number or email published on our contact page.
What personal information we collect
We only collect the information we genuinely need to run the hotel and answer your enquiries. Depending on how you interact with us, that may include:
- Name, email address, postal address and mobile or landline phone number
- Booking dates, room preferences, package selection and dietary requirements
- Payment card details or bank transfer records relating to your reservation
- Corporate details such as company name, ABN and invoicing address for event bookings
- Technical data such as IP address, browser type and pages viewed on our website
- Any information you voluntarily share with our staff before, during or after your stay
We do not knowingly collect sensitive information such as health data or religious beliefs unless you specifically provide it for dietary, medical or accessibility reasons.
How we use your information
Your information is used to confirm and manage your booking, to provide the services you have requested, to process payments, to send you service messages related to your stay, and to improve our rooms, menus and event offerings.
If you subscribe to our newsletter, we use your email address to send occasional updates about offers, events and new suites. You can unsubscribe at any time using the link at the bottom of every email.
We may also use aggregated, anonymised data for internal reporting and marketing analysis. That reporting never identifies you personally.
Who we share your information with
We do not sell your personal information. We share it only with:
- Payment processors and banks that handle your transaction
- Booking platforms and travel agents you have used to make a reservation
- Trusted service providers such as our IT and email providers, under written confidentiality obligations
- Government authorities or courts where we are legally required to disclose information
Some of our providers are located outside Australia, including in the European Union and the United States. When information leaves Australia we take reasonable steps to ensure it is protected to a comparable standard.
How long we keep your information
Booking records are kept for seven years after your last stay to meet Australian tax and accounting requirements. Marketing contact details are kept until you unsubscribe or ask us to remove them. Website analytics data is retained for twenty-six months.
When information is no longer needed, we permanently delete or anonymise it using secure methods.
Your rights
You have the right to ask us what personal information we hold about you, to correct anything that is inaccurate, and to ask us to delete information that we no longer need. You also have the right to object to certain uses of your data, including direct marketing.
To use any of these rights, contact us using the details on our contact page. We will respond within thirty days. If you are not happy with our response, you may lodge a complaint with the Office of the Australian Information Commissioner, or, if you are in the EEA, with your local data protection authority.