Company details
Kenarim is the trading name used on this website. The operating entity is a company registered in Australia, with its registered office at 171 Collins Street, Melbourne VIC 3000, Australia.
All rates displayed on kenarim.com are in Australian dollars and, where applicable, include GST. GST registered number and company details are available on request and appear on every tax invoice we issue.
Site operator and publisher
This website is operated and published by Kenarim. The content is intended for guests and event clients booking accommodation or venue hire in Melbourne, Australia.
We make reasonable efforts to keep information on this website current, but rates, availability and package inclusions can change without notice. A confirmed booking confirmation is the only document that guarantees the featured terms.
GDPR compliance statement
Although Kenarim is based in Australia, we serve guests from around the world, including the European Economic Area. For visitors and guests located in the EEA, Kenarim acts as a data controller in respect of personal data you provide to us.
We process this data on the lawful bases of performance of a contract, compliance with legal obligations, legitimate business interests and, where required, your explicit consent. Full details of the data we collect, why we collect it and how long we keep it are set out in our Privacy Policy.
- Data subject rights include access, rectification, erasure, restriction, portability and objection
- International transfers of personal data are covered by appropriate safeguards
- Data breaches affecting EEA residents are notified to the relevant supervisory authority without undue delay
- Requests can be submitted using the contact details on this page
Data protection contact
To exercise any data protection right, or to ask a question about how your personal data is handled, contact our reservations team using the phone number or email published on our contact page. Please reference "GDPR request" in your message so it reaches the right person quickly.
We will confirm receipt within five business days and aim to provide a substantive response within thirty days.
Dispute resolution and complaints
We would much rather solve a problem directly than have you walk away unhappy. If something has gone wrong, please raise it with our front office team first, and we will work through the options with you.
If we cannot resolve the matter together, consumers in Australia may contact the relevant state consumer affairs body, while EEA residents may raise a complaint with their local supervisory authority.