Call us directly
The front desk picks up twenty-four hours a day, and the reservations team is available from 7am to 10pm Melbourne time.
+61 3 8492 7165
Send us an email
Bookings, event enquiries, corporate accounts and press requests all land in the same inbox and get routed the same day.
kenarim@gmail.com
Visit the hotel
We are on Collins Street in the middle of the CBD, a nine-minute walk from Flinders Street Station and two blocks from Parliament Station.
171 Collins Street, Melbourne VIC 3000, Australia
Tell us what you are planning
The more detail you give us in the form, the better our reply will be. Dates, headcount, dietary requirements, whether you need parking, whether you are celebrating something, any of it helps. We will come back with a straight answer and a fixed rate where we can.
Front office
- Open 24 hours, every day of the year
- Front desk: +61 3 8492 7165
- General enquiries: kenarim@gmail.com
- 171 Collins Street, Melbourne VIC 3000, Australia
Reservations team
- Monday to Friday: 7am to 10pm
- Saturday: 8am to 8pm
- Sunday and public holidays: 9am to 6pm
- After-hours enquiries are handled by the front desk
Events team
For boardroom hires, product launches and private dinners, our events lead will usually reply within one working day, and always within two.
View Event SpacesWhat is open and when
A quick reference so you know which department to call at which hour. Guests staying with us can always reach reception, whatever the time.
Reception & Concierge
Open 24 hours, seven days a week, including all public holidays.
Restaurant
Breakfast 6:30am to 10:30am, lunch 12pm to 2:30pm, dinner 5:30pm to 10:30pm.
Rooftop Bar
Open 4pm to 1am Thursday to Sunday, closed Monday to Wednesday outside summer.
Wellness Floor
Pool and gym open 5am to 11pm. Spa treatments by appointment from 9am to 8pm.
How to find us on Collins Street
Kenarim sits at number 171 on Collins Street, right in the middle of the Paris end of Melbourne's CBD. If you are coming from Tullamarine Airport, the drive is around thirty minutes outside of peak hour. From Flinders Street Station the walk takes roughly nine minutes, and from Parliament Station it is closer to four.
There is a tram stop right outside the door, and the free City Circle tram runs past the corner of Collins and Spring Streets. If you are driving, pull up on the Collins Street frontage and our valet will take the car from you there, then return it whenever you need.
- Four minutes on foot from Parliament Station
- Nine minutes on foot from Flinders Street Station
- Thirty minutes by car from Tullamarine Airport
- Tram stop immediately outside the hotel
Who to contact for what
If you are not sure which team to speak to, send us a general email and we will route it internally. Nothing gets lost and everything gets answered by a real person based in Melbourne.
Reservations
New bookings, changes, upgrades, group stays and long-stay enquiries.
Events
Boardroom hires, conferences, product launches and private dinners.
Restaurant
Table bookings, large group menus and dietary requirements.
Press & Media
Interviews, image requests and coverage of new hotel initiatives.
"We do not have a call centre. If you email us, one of our Melbourne-based team will reply personally, usually within two hours. That has been true since the day we opened."
Meredith Tan · General Manager
"For events, the sooner you contact us the better. We can usually sort out a site visit within forty-eight hours and get a fixed quote in front of you the next day."
Aisha Brennan · Events Lead
Before you write to us
A quick set of answers to the questions we are asked most often. If yours is not here, the form above is the fastest way to get it answered.
Useful pages
Preferred language
Our front desk team speaks English, Mandarin, Cantonese, Spanish and French on most shifts. If you need a specific language, mention it in your enquiry and we will make sure the right person is on duty when you arrive.
Not ready to write? Have a read first
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Why acoustics beat marble, and why the right technical producer will save your event more often than a nice lobby ever will.
Read ArticleReady to book or still deciding?
Either way, we are happy to hear from you. If you need a fast answer, the phone is quickest. If you are still putting a plan together, the form above or a general email is a good place to start.